Shipping & Delivery
It’s our pleasure to serve you at Luxdesert! Our goal is to make the notions of shopping experience of the highest quality. Kindly go through this policy on shipping so that you can understand how we deal with your orders and how they are shipped.
Delivery Time Calculation: Delivery time equals processing time plus shipping time.
Support Time:9am-5pm/Monday – Friday (excluding holidays)
Warehouse Address: 1081 Fair St SW, Atlanta, GA 30314, USA
1. Processing Time: The order processing procedure starts as soon as the payment process is successful, that is, the payment step of the entire process. These tests generally require 1 to 3 working days to complete. Any order that is placed after 12:00 PM will be processed the next business day.
2. Shipping Time:
For the orders in the United States, they receive it from 3 to 5 business days while the rest of the world orders can take about 10 to 20 business days.
Address or Product Changes: When the shipping or the products in an order are changed, then it will increase another 1 to 2 business days in the processing duration. As much as possible, we try to accomplish all the customers’ demands; however, changes involve more time to assess and plan on exactly how proper modification will be implemented. Thus, it is possible that our team will require more time to adapt to such changes and make suitable adjustments.
Shipping Fee: Our policy as to the shipment charges is $7.95 per order as a standard fees for shipment for irrespective of the country.
Tracking Your Order: You will receive the Tracking Number within 3 business days from the order ship out date via the stated E-Mail address. As for the shipment, we mainly work with USPS, DHL, and FedEx as our shipping suppliers. You can follow the shipment of your package by entering the Tracking Number which is given by us in to our website.
Issues with Tracking Number: Tracking numbers can take up to 3 days before they are updated in the carrier’s system of record. If for any reason your tracking number is not working after 3 business days, feel free to write to us at contact@luxdesert.com for assistance.
Missing Items: If at the time of receiving the package you find out that some items were missing from the ordered list or if there were one or more items too many, do not hesitate to inform our customer service representatives by e-mail, using the contacts given below: contact@luxdesert. com to inform of the status of your package within 48 hours from the moment of your shipment. Include detailed information such as the order number and item description to ensure a quick resolution.
Late Deliveries: Despite our best efforts to ensure timely deliveries, unforeseen circumstances may sometimes lead to delays. Possible reasons for these delays include incorrect addresses, severe weather conditions, or international customs procedures, among others. If your delivery is delayed, please contact us at contact@luxdesert.com within 2 business days for assistance. We are committed to resolving any issues promptly and ensuring your satisfaction.
Questions or Concerns: If you have any questions or concerns about our shipping policy or the status of your order, please feel free to reach out to our customer service team.
By placing an order with us, you agree to comply with the shipping policy detailed above.
Last updated: Jul 4, 2024