FAQ

No, you can check out online as a guest, but you will miss out on the benefits of becoming a member.

Please verify in your order confirmation and shipping confirmation emails that the item was ordered and shipped. If there is a delay, it should be mentioned in one or both of these emails. Additionally, you can check your shipping confirmation email to see if multiple packages are being shipped. If you do not see a separate shipping date for the item, please contact us via email at contact@luxdesert.com or reach out to us directly.

Most orders for in-stock items will ship within 2-3 business day (Monday-Friday)

Click here to create an account. It’s quick and free. Simply enter your name, email address, and set up a password. The email address you provide during registration will serve as your username each time you log in.

Passwords are case sensitive. If you forget your password, click "Forgot Password," and we will send a reset link to your registered email address.

When you make your first purchase, you will be prompted to enter your shipping and billing addresses. This information will be securely stored on our server, streamlining all future checkouts for your convenience.

For shipping, we utilize reliable carriers such as USPS, DHL, and FedEx. Once your order is dispatched and a tracking number is available, we will email you a link to track your package. If you do not receive a tracking number within 3 business days, please contact us at [contact@luxdesert.com]. For tracking updates, visit: AfterShip. We are here to assist with any concerns to ensure your satisfaction.

Look at your spam folder. Our email may have gone into your spam or junk folder by mistake.

The size charts can be found on each product page on the Size Chart tab or at Size Chart page

Please reach out to us promptly if you need to cancel or modify your online order. We might be able to cancel or change it if it hasn't been processed yet. Please get in touch with us.

We apply a flat-rate shipping fee of $7.95 per order for both USA and international deliveries.

View our Return Policy.

You will receive a shipping confirmation email with a tracking number, once your order has shipped, If you never received a shipping confirmation email or deleted it, please contact us  Monday-Friday 9am–5pm CST, so we can provide you with the tracking information.

If you don’t receive a tracking number within 3 business days, please contact us at [contact@luxdesert.com]. For tracking updates, visit: AfterShip. We are here to help with any concerns to ensure your satisfaction.

View our Exchange Policy.

Approved returns will be refunded to your original payment method within 5 business days.